Step 4: Assess your team
Your team is the backbone of your business and your most valuable asset. So, it's crucial to assess your team and evaluate their performance. If you’ve downloaded CEOs Finish Strong from our website it will walk you through this process. Additionally, here are some things to consider:
Do they have goals that follow the S.M.A.R.T. model for both their personal and company goals?
Are they meeting the defined company KPIs?
Are they motivated by and engaged in their work taking personal ownership for what they produce?
Does your company provide the necessary skills and resources that will help to promote their success?
Does your company have and practice a quarterly evaluation for each of your team members?
It is important to understand the capacity of your team. Being blind to this information could cause high turnover rates, burnout, decreased productivity, and many other issues that will drastically impact your company culture and your customer service. Step 5 will help you to gain an understanding of how your customers see your organization.
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